Call Centre jobs in United States usually involve responding to enquiries from customers about the particular products or services supplied by an organisation. Enquiries may come in the form of phone calls, emails, text messages, faxes or post – a call centre operator is likely to be responsible for receiving these queries and dealing with them accordingly.
The exact duties associated with a call centre job will depend on the employer. For example, a call centre position in a mail-order company may involve taking payments and dealing with complaints, while call centre operators in an IT company might be responsible for offering support to customers to help fix computer problems.
Most Call Centre jobs will involve communicating with customers and data-entry. More experienced call centre employees may be given additional responsibilities, such as mentoring and training new staff and call monitoring.
Outbound Call Centre jobs are more focused on sales and marketing. Operators identify potential customers and make outgoing calls to market an organization’s products or services.
Call Centre job applicants should be able to display good communication skills and sound computer knowledge, as well as a friendly manner.
The first step to getting the call centre job you want is presenting an excellent application. Your resume and cover letter is the first contact you have with a potential employer, so you want to make the best possible impression.
ISMYCV can help you create an outstanding Call Centre cover letter and resume.